Terms & Conditions of Use

Credit Card Charges:
We accept Visa, Mastercard, and Discover credit cards. Due to problems with fraudulent American Express cards we have stopped excepting them on our site. We will except American Express over the phone so that we can verify the information to ensure the credit card isn't fraudulent. There is a minimum of $50 to use an American Express card. We charge your credit card for the amount of the order submitted when the order is processed to the distributor for manufacturing, personalization, framing, packing, and shipping. Your card is not immediately charged when you click the submit button. To AVOID FRAUD we manually process and check credit card addresses.

Credit Card Security and Fraud Control:
When your card is charged the billing address provided is verified by the banking system to ascertain the card number used belongs to the billing address provided. If the billing address is incorrect we receive an address verification failure. We will send an email message notifying you of the address verification failure asking for the correct billing address so we may complete processing of your order. If we do not receive a response within 7 days we consider the order fraudulent and remove it from our system.

All orders placed with a ship to address that is different from the billing address will be verified with the credit card company prior to authorization. All orders over $150.00 will also be verified with the credit card company prior to authorization. We pride ourselves in fraud prevention and take all steps necessary to ensure we do not process fraudulent or stolen credit cards.

Declined Credit Cards:
When we charge your credit card and receive a notification back from the banking system the credit card used is declined we remove the order from our system and notify you the credit card is declined.

DEBIT CARDS: Debit cards may be used to charge your order. However, when a debit card is used and the charge fails due to an address verification failure or the card being declined, your bank puts a hold on the amount of the charge made against your account. If you use online banking or contact your bank it will appear as though the card has been charged even though it has not been due to the address verification or declined card failure. The amount of time your bank holds these funds varies, for those details you need to contact your bank. Requests for us to contact your bank to release funds placed on hold due to an address verification failure or declined card failure cannot be honored.

Discounts:

Discounts are offered as coupons, individual product discount, and competative price reductions. Coupon and individual products discounts are based on the face value of the offered discount. Competative price reductions are a reduction in our listed price, for a price lower than a competitor offering the same product. This reduced price is made available to any customer who provides us with a web link/url showing the same product with a lower price. In all cases, provided the competitor is not selling below manufacturer/vendor cost, we will beat the competitor price. In the event the competitor is selling the compared product below manufacturer/vendor cost we will inform the customer of this and not be able to offer a lower price.

Lost Orders, Shortages, Wrong Item:

If you have placed an order and have not received it in a reasonable period, or the merchandise received is incorrect; Registered Merchants can check order status online. Registered or Guest Merchants can also contact us via Email or Contact Us Form and we will resolve the problem.

Damaged Merchandise:

When a shipment is received please inspect for damage. If there is exterior damage to the package, if possible, please notify the carrier before he leaves the package at your premises. Contact us immediately in the case of damaged merchandise via Email or Contact Us Form. Do not return damaged merchandise without contacting us first. EzyGolf has to file a claim with the carrier to come back, pick up, and inspect the shipment for damage. Damaged merchandise must be reported within 20 days of order receipt for us to process your claim. Claims take an average of 2 - 4 weeks to process and complete. EzyGolf can not be held responsible for damages caused by shippers. These are circumstances beyond our control and we must follow shipper guidelines when processing claims. EzyGolf can reship non-customized orders to customers right away if needed by a specified date; at the expense of the customer. After the claim is completed by the carrier and monies have been refunded to EzyGolf, we will issue a credit to the customer for the damaged shipment.