Terms and Conditions of Our Discount Golf Store

Credit Card Charges:
We accept Visa, Mastercard, Discover and American Express credit cards. We charge your credit card for the amount of the order submitted when the order is processed. Your card is not immediately charged when you click the submit button.

Credit Card Security and Fraud Control:
When your card is charged the billing address provided is verified by the banking system to ascertain the card number used belongs to the billing address provided. If the billing address is incorrect we receive an address verification failure. We will send an email message notifying you of the address verification failure asking for the correct billing address so we may complete processing of your order. If we do not receive a response within 7 days we consider the order fraudulent and remove it from our system.

Declined Credit Cards:
When we charge your credit card and receive a notification back from the banking system the credit card used is declined we remove the order from our system and notify you the credit card is declined.

DEBIT CARDS: Debit cards may be used to charge your order. However, when a debit card is used and the charge fails due to an address verification failure or the card being declined, your bank puts a hold on the amount of the charge made against your account. If you use online banking or contact your bank it will appear as though the card has been charged even though it has not been due to the address verification or declined card failure. The amount of time your bank holds these funds varies, for those details you need to contact your bank. Requests for us to contact your bank to release funds placed on hold due to an address verification failure or declined card failure cannot be honored.

Merchandise Return:

Return Policy:

Items purchased from The Ezy Catalog may be returned within 30 days of the order ship date. No returns will be accepted after 30 days of the order ship date. All returned merchandise must be in new, unused, and re-saleable condition; preferably in the original packaging. A 10% restock fee will be assessed and deducted from the refunded amount. All returns must have a return authorization number.
Merchandise that is returned and found to be in non re-saleable condition will not receive a refund.
Merchandise returned in new, unused, and re-saleable condition will be refunded 90% of the original product cost.
Return shipping costs are the responsibility of the buyer, with the exception of defective merchandise. Shipping will be reimbursed for defective merchandise in the form of a UPS return service shipping label.
To return merchandise contact us via email for a return authorization number and shipping address. Complete the merchandise return form provided in accordance with policy and instructions provided. This merchandise return form is provided with your invoice. If you do not have one we will provide one via the U.S. Mail, fax, or email.
Returned merchandise may be shipped via UPS, FedEx or the U.S. Post Office. If you use the U.S. Post Office ask for delivery confirmation for tracking purposes. With the U.S. Post Office you may also want to insure the package, depending on value. Lost or damaged returns are not the responsibility of EzyGolg.
The EzyGolf reserves the right to refuse return of any merchandise if our return policy and procedure are not followed. This right of refusal includes shipping of the merchandise back to the buyer, with shipping costs being charged to the buyer of the original purchase.
Personalized orders cannot be returned.

Christmas Return Policy:

Christmas gifts purchased from The Ezy Catalog may be returned within 30 days after Christmas, even if the gift was purchased in November or months prior. No returns will be accepted 30 days after Christmas. All returned merchandise must be in new, unused, and re-saleable condition; in the original packaging. A 10% restock fee will be assessed and deducted from the refunded amount. All returns must have a return authorization number.
Merchandise that is returned and found to be in non re-saleable condition will not receive a refund.
Merchandise returned in new, unused, and re-saleable condition will be refunded 90% of the original product cost.
Return shipping costs are the responsibility of the buyer, with the exception of defective merchandise. Shipping will be reimbursed for defective merchandise in the form of a UPS return service shipping label.
To return merchandise contact us via email for a return authorization number and shipping address. Complete the merchandise return form provided in accordance with policy and instructions provided. This merchandise return form is provided with your invoice. If you do not have one we will provide one via the U.S. Mail, fax, or email.
Returned merchandise may be shipped via UPS, FedEx or the U.S. Post Office. If you use the U.S. Post Office ask for delivery confirmation for tracking purposes. With the U.S. Post Office you may also want to insure the package, depending on value. Lost or damaged returns are not the responsibility of EzyGolg.
The EzyGolf reserves the right to refuse return of any merchandise if our return policy and procedure are not followed. This right of refusal includes shipping of the merchandise back to the buyer, with shipping costs being charged to the buyer of the original purchase.
Personalized orders cannot be returned.

Lost Orders, Shortages, Wrong Item:

If you have placed an order and have not received it in a reasonable period, or the merchandise received is incorrect, please check our order tracking system for a tracking number, contact us via email, or call us at 561-635-2207 and we will resolve the problem.

Damaged Merchandise:

When a shipment is received please inspect for damage. If there is exterior damage to the package, if possible, please notify the carrier before he leaves the package at your premises. Contact us immediately in the case of damaged merchandise via email or at 561-635-2207. Do not return damaged merchandise without contacting us first. EzyGolf has to file a claim with the carrier to come back, pick up, and inspect the shipment for damage. Damaged merchandise must be reported within 20 days of order receipt for us to process your claim. Claims take an average of 2 - 4 weeks to process and complete. EzyGolf can not be held responsible for damages caused by shippers. These are circumstances beyond our control and we must follow shipper guidelines when processing claims. EzyGolf can reship non-customized orders to customers right away if needed by a specified date; at the expense of the customer. After the claim is completed by the carrier and monies have been refunded to EzyGolf, we will issue a credit to the customer for the damaged shipment.

Out of Stock Procedure:

The stock status of our merchandise is displayed with the product after it has been selected. A status display of "Available" indicates the item is available. This "Available" status is posted daily based on knowledge of our merchandise on that day. Sometimes merchandise sells out prior to an "Out of Stock" status being posted. Customers will be notified via email when an out of stock condition occurs for a product on their order during order processing. Items placed into your shopping cart and purchased with an "Out of Stock" status will be placed in a backorder condition. Items with an "Out of Stock" status are not charged to your credit card until they are shipped. Orders with multiple items, which are both "Out of Stock" and "Available" in some instances are split shipped, with the additional shipping cost incurred by EzyGolf. Items with a "Discontinued Product" status placed into your shopping cart will be deleted from your order and you will be notified via email. Our objective is to process backorders for shipping on the "Backorder Due Date", however sometimes due to delivery problems we cannot always meet that date.

Definition of "Available" varies by product. Some products are made to order and may take time to produce such as bedding, pictures, and personalized plaques. These time frames are noted with the item. Other items are pre-manufactured and housed in warehouses awaiting delivery.

Email Address:

If there are problems or questions regarding an order we will send an email to the email address provided during checkout. We also use the email address provided to communicate tracking information, receipts, invoices, etc. If you have spam control or an unreliable internet service provider there is a possibility you will not receive information transmitted regarding your order. The email address we transmit from is support@theezycatalog.com. We do not sell, duplicate, or disclose your email address to anyone.

Warranties:

Most of our products have a manufacturer warranty of one year from date of purchase. However, warranties vary by product and in some cases the products do not have a warranty. Full warranty details regarding a product can be obtained by contacting us via email. Please include the name of the product and the product ID number with your inquiry.

Shipping:

For shipping details please click here.

Online Payment Security:

For online payment security details please click here.

Privacy:

For privacy details please click here.

Please do not mail packages to this location, it's for correspondence only. The quickest way to reach us is by email. We are a small family business with only one person to answer the phone. We do our best to respond as quickly as possible.

The Ezy Catalog Corp.
359 Ellamar Rd.
West Palm Beach, FL 33405
561-635-2207
support@theezycatalog.com
Office Hours: Mon. thru Fri. 9:00am to 5:00pm